U.S. Tint | Mobile Tinting Solutions: Non-Refund Policy for Automotive Window Tinting Services and Products
Effective Date: January 01, 2025
At U.S. Tint | Mobile Tinting Solutions, we are committed to delivering high-quality automotive window tinting services and products tailored to your specifications. Due to the custom and permanent nature of our work, all sales for appointments, window tinting services, and products are final, and we do not offer refunds or exchanges under any circumstances. By engaging our services, scheduling an appointment, or purchasing our products, you acknowledge and agree to the following terms:
1. Custom Service Acknowledgment: Window tinting is a customized service involving labor, materials, and vehicle-specific applications. Once your paid appointment is scheduled or the tinting process begins, materials are cut and applied to your vehicle, rendering them non-reusable and non-returnable. As such, no refunds will be issued for completed or partially completed services.
2. Customer Approval Process: Prior to starting any tinting work, we provide a consultation, either over the phone or in person, to confirm your preferences, including tint shade, coverage, and applicable laws. You will be required to review and approve the selected materials and specifications through written consent, verbal consent (over the phone or in person), or confirmation via payment for the appointment, services, or products. Once approved, you are responsible for your choices, and no refunds will be issued for dissatisfaction with agreed-upon specifications.
3. Quality Assurance and Inspection: Upon completion of the tinting service, you will have the opportunity to inspect the work in the presence of our technician at the installation location. Any concerns must be raised immediately before our mobile unit departs the address of installation. By accepting the vehicle and allowing our technician to leave, you confirm satisfaction with the work performed, and no refunds, claims, or disputes for dissatisfaction will be entertained thereafter.
4. No Returns on Products: All tinting products (e.g., tint films, kits, or related materials) are custom-ordered or cut to your vehicle’s specifications. Due to their bespoke nature, these products cannot be returned, exchanged, or refunded once purchased or applied.
5. Warranty and Repairs: We stand by the quality of our workmanship and materials. Any issues related to defects in materials or installation errors (e.g., bubbling, peeling, or fading) within the warranty period will be addressed under our limited warranty terms, provided separately. Warranty repairs or replacements do not constitute refunds, and no cash refunds will be issued for warranty claims.
6. Customer Responsibilities: You are responsible for ensuring your vehicle complies with local laws regarding window tinting (e.g., visible light transmission percentages). U.S. Tint | Mobile Tinting Solutions is not liable for fines, penalties, or removal costs due to non-compliance with regulations, and no refunds will be issued for such cases.
7. Cancellations: Appointments may be canceled with at least 24 hours’ notice without penalty. Cancellations within 24 hours of the scheduled appointment, adjustments, or failure to appear ("no-show" or "no call") will incur a non-refundable deposit or fee, as outlined at booking. Once tinting services commence, no cancellations are permitted, and no refunds will be issued.
8. Exceptions: No exceptions to this non-refund policy will be made, including for changes in personal circumstances, dissatisfaction with appearance, or regulatory issues. This policy applies to all payment methods, including cash, credit cards, and financing plans.
9. Dispute Resolution: Any disputes arising from our services or products must be addressed directly with U.S. Tint | Mobile Tinting Solutions within 7 days of service completion. We will attempt to resolve issues through warranty repairs or other remedies, but no cash refunds will be provided. Any legal action must be pursued in [Business Jurisdiction, e.g., City, State], and you agree to waive any right to pursue chargebacks or refunds through your financial institution.
By scheduling an appointment, making a payment, or authorizing tinting work, you acknowledge that you have read, understood, and agree to this Non-Refund Policy, even if you fail to review our policies. We appreciate your trust in U.S. Tint | Mobile Tinting Solutions and strive to deliver exceptional service and products.
U.S. Tint | Mobile Tinting Solutions
